Managing Strategic Supplier Performance
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Our work with larger companies managing their strategic suppliers
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Chief Procurement Officers worldwide know the importance of supplier relationship management programs.
However, many CPOs don’t have adequate SRM technologies available to them, or the expertise to design a word-class program to assess supplier performance.
Increasingly, we’ve been working with CPOs in larger companies to help design, execute and maintain supplier performance programs which address the weaknesses of their old tools and programs.
Our clients in this area, include: Autodesk, Cadbury, Nationwide and Severn Trent among others.
We believe our key strengths in this domain, are:
- Our ability to focus supplier performance management efforts on the top segment of high value, strategic suppliers. And not on the bulk of transactional supply base
- The power to evaluate supplier performance with scorecarding solutions which employ both qualitative and quantitative metrics – something most software systems do very poorly
- Access to data which helps to drive future performance, not simply evaluate past performance
The tool suite has purpose-build and constantly enhanced and refined with feedback from some of the world’s biggest and best supplier performance and relationship management practitioners.
The current suite of modules offers high value modules, including:
- Vendor self-assessment – to involve the suppliers in a self-assessment process
- Reverse scorecard – to gather feedback from the suppliers on client performance
- Advanced Data-cube Reports – for sophisticated data analyses
- Incentive Compensation – linking performance to payment
We’ve received industry recognition of our efforts, including:
Gartner Cool Vendor, 2008
Decideware: Features include the ability to survey internal and external stakeholders for performance feedback; the capture and recording of qualitative and quantitative data; the circulation of the proposed scores for review and approval; the publication of results on a password-secured supplier portal; and the tracking of progress against an action plan (see “Cool Vendors in Procurement and Finance”).
Supply & Demand Chain Executive, Executive 100, 2008
“ … this year’s “Supply & Demand Chain Executive 100” focuses on supply chain innovation. We looked for solution and service providers that are helping to drive supply chain innovation by providing their customers/clients with unique software, solutions and/or services that address those clients’ primary current and future supply chain challenges.”
Richard Benyon, Supply & Demand Chain Executive Pro-To-Know 2009
Richard Benyon was named as a Supply & Demand Chain Executive Pro-To-Know in 2009.
“ … this year’s Pros to Know is a tribute to those who have seen the importance of Supply Chain – both on the Practitioner side and the Solution Provider side – and have quietly been working over the years to strengthen the supply chain at their own companies or at their clients. “