Case Study

Working with a client to provide a global solution

Decideware has worked with a major advertiser over the past 4 years to grow their online assessment solution, from:

• National to global
• Assessing advertising agencies, only to also include indirect and direct vendors

Decideware was initially engaged to provide a best-in-class software solution to enable an existing, manual agency assessment process.  The scope was national (across the US) and the objective was to deliver benefits including:

• Lower administration costs
• Faster project completion times
• A better survey interface and more engagement from stakeholders
• Higher response rates
• Better reports which would clarify the state of agency relationships and how they could be improved

Following the launch and 4 successful waves on reviews, the client asked us to help deploy the solution globally, across all their advertising geographies.

Later, they added non-agency supplier types in indirect and direct supply.

So now we provide a truly global solution which helps the client assess all their strategic suppliers with the one system.

The additional benefits of this program, include:

• Suppliers can be benchmarked across all key variables – geography, supply type, product category, etc
• Economies and efficiencies are captured because one system underpins the assessment of all strategic suppliers
• Costs have been reduced, timelines have been shortened in managing  a very large process
• The client has the data it needs to drive a global, continuous supplier performance improvement initiative

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