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Service Approach

Your dedicated advisors.

Partnering with Decideware to achieve your agency relationship management goals unlocks access to our dedicated client services team.

Coupling expert module knowledge with a strategic agency management mindset, we work to enhance and optimize your experience within the Decideware platform. Our firsthand experience informs our personalized, “by the industry, for the industry” approach to customer service. Whether you are a new client or a longtime partner, you’ll receive enterprise-level support from a dynamic team of professionals who will guide your usage of our tools to best serve your goals and drive optimized business decisions.

Decideware Services

Professional Services

Decideware platform experts at your fingertips. Professional Service Managers team up with you during implementation to ensure your Decideware modules are tailored to your specific goals. As your agency management approach continues to evolve, Professional Services helps your Decideware modules evolve along with you.

Client Success

Strategic partners in your agency management process. Client Success Managers stand beside our clients to help guide best use of the Decideware platform, provide industry best-practices across each module, and serve as data analytic advisors. Wherever your agency management journey takes you, Decideware Client Success Managers are with you every step of the way.

Managed Services

Swift Decideware platform customer support & outsourced administration. Our Managed Services Specialists serve as direct Decideware customer support professionals; expert in day-to-day Decideware operation and management. Want to outsource adminstrative tasks or simply forgot your Decideware password? Managed Service Specialists have you covered!

Meet Our Client Services Team

Corina Moreno headshot

Corina Moreno

Head of Professional Services

Giles Woodhall headshot

Giles Woodhall

Head of Client Success

Kerry Wagner headshot

Kerry Wagner

Senior Client Success Manager

Dennis Schultz headshot

Dennis Schultz

Professional Services Manager

Kimberly Jones headshot

Kimberly Jones

Client Development Liaison

Raegan Young headshot

Raegan Young

Client Success Manager

Vanessa Fontenot headshot

Vanessa Fontenot

Managed Service Specialist

Decideware University: Client Resources & Education

The ultimate collection of learning materials, everything Decideware and agency management in one, easy to navigate database.

As a Decideware client, you’ll gain 24/7 access to Decideware University, our suite of versatile online training resources. Each resource within Decideware University has been specifically designed to give our clients and their agency stakeholders the knowledge they need to successfully manage client-agency relationships and performance.

Leverage the tutorials, tools and materials within Decideware University to onboard new stakeholders, help them understand effective agency management, and provide real-time training distilled from Decideware’s thought leaders and delivered via eLearning technologies.

Decideware University offers you:

24/7 On-Demand Training

Agency Management eLearning Courses

Agency Onboarding Resources & Education

Talk with our Expert Advisors

Ready to leverage your personalized Decideware advisory team to improve your agency relationships? Eager to dive into Decideware University’s many training resources for your internal and agency stakeholders? Contact us today to get more information about implementing a Decideware solution within your organization.